Refund policy

Click here to start an exchange or return

EXCHANGING OR RETURNING AN ITEM

 

We allow returns or exchanges up to 14 days after delivery. Returns or exchanges requested after this window cannot be processed. Items must be returned or exchanged in original condition and include the garment with all accessories, original garment tags and poly bag. Exchange items must be returned and received at our warehouse prior to shipment of new goods.

Please note that we will not be able to process a refund or credit if the merchandise is found to be damaged, missing, or shows signs of wear.

Return shipping is complimentary. Shipping costs on the original order (which include taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used. You have the option to refund your order to a gift card and receive a $20 bonus credit.

Return label must be scanned by the carrier within 20 days of item delivery date. 

You will receive a refund for the return within 10 business days of arrival at our warehouse.

Items purchased on Final Sale are not eligible for return, exchange, or store credit. No exceptions.

RETURNING SWIMWEAR

Returned swimwear must be unworn and sent back with all tags and protective liners intact. Items that have been worn or are missing tags or liners are not eligible for return.

PRODUCT PACKAGING

If your return item does not contain all its original packaging it was sent with, the item will be subject to an additional 8% restocking fee that will be deducted from your refund or exchange. This includes any accessory branded packaging, gift with purchase, removed or missing tags, or missing polybags.

HOW TO START A RETURN

Locate the Order Number on your packing slip, or the Order Number in your Order Confirmation Email, and the email you used to purchase. Your items must fall under the allotted return policy time of 14 days from delivery.

Select "Order History" and the applicable order. On the Order Details page, click "Create a Return" to start the returns process.

When you request a return, you will receive a confirmation email with your pre-paid return packing label. If you do not receive an email, please contact us at hello@shopchangeofscenery.com. Box and ship your return or exchange items using the prepaid label that was sent to your email. Once we receive and inspect the item we will issue your refund or store credit, or send your exchange to you. Processing times take up to 10 business days.

For more information about returns and exchanges, please click here.