Change of Scenery is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped.
If any product in your order has arrived damaged in any way, please contact us to rectify the situation. The customer is responsible for contacting our Customer Service team within 72 hours after the package was delivered to put in a claim for a damaged piece — include your Order Number. 2-3 images and a description of the damage.
If a return is received with a piece that is deemed by our customer service team to be used, worn, or damaged and there was no previous communication that it arrived in anything but perfect condition, we will not be able to process a refund or credit for the product. In this case, the customer is responsible for the cost of the return shipping label and for providing the return shipping label to us.
Where possible, we offer to repair faulty items. If we cannot repair it, and you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to inventory availability. You will receive a refund if item is deemed faulty and it cannot be repaired or replaced.
Please note that damages as a result of wear and tear are not considered to be faulty.
Our policies only cover purchases made on www.shopchangeofscenery.com